Opanpan Door Skins
Introduction to the user complaint page of Opanpan’s official website
I. Purpose of the complaint platform
In order to standardize services and protect user rights, Opanpan has set up a user complaint page to collect and process user feedback in a timely manner and continuously improve product quality and service levels.
II. Complaint acceptance scope
Product quality: Complain about quality problems of products.
Service attitude: Feedback on improper behavior or attitude during the service process.
Other: Complaints and suggestions involving logistics, after-sales, etc.
III. Complaint methods
Users can make complaints in the following ways:
Fill in the complaint form online, describe the complaint content and contact information in detail.
Call the customer service hotline to directly reflect the problem.
IV. Complaint handling process
Receiving complaints: Opanpan will receive and record user complaints in a timely manner.
Investigation and verification: Investigate and verify the content of the complaint to ensure the accuracy of the facts.
Feedback processing: Feedback the processing results to the user within the specified time and propose solutions.
Opanpan promises to take every complaint seriously and provide users with satisfactory solutions.